What is ITIL?
IT Infrastructure Library® (ITIL®) is a consistent and comprehensive documentation of best practice for IT Service Management. It is also the most widely adopted approach to IT Service Management in the world. Consisting of a series of five core publications, ITIL gives guidance on the provision of quality IT services, as well as the accommodation and environmental facilities needed to support IT.
A whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL employs rough designs and broad parameters rather than rigid frameworks, so that solutions to user demands become emergent.
ITIL advocates that IT services must be aligned to the needs of the business and should underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.
IIL is an APMG Accredited Training Organization (ATO) for ITIL.
Why Choose IIL for your ITIL Training and Support?
Implementing ITIL is a huge organizational and cultural change. IIL not only provides the detailed ITIL knowledge through an extensive curriculum, but can assist in the areas of: