IT Infrastructure Library® (ITIL®) is a consistent and comprehensive documentation of best practice for IT Service Management. Consisting of a series of books, ITIL gives guidance on the provision of quality IT services, as well as the accommodation and environmental facilities needed to support IT.
A whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL employs rough designs and broad parameters rather than rigid frameworks, so that solutions to user demands become emergent.
IIL is an APMG Accredited Training Organization (ATO) for ITIL.
In this course, you will learn the key principles, processes, functions, roles and benefits that enable Service Management staff to deliver and support quality IT services to their customers. You will also be prepared to earn your ITIL Foundation qualification.
PoleStar™ ITSM Simulation
Get ready to be catapulted into the fast-paced world of global online retail! One of IIL's new simulation courses, PoleStar ITSM is a fun, interactive, high-impact learning experience that accelerates understanding of IT service management best practices.
*IIL will soon be offering Intermediate and Expert level certifications in ITIL.