International Institute for Learning, Inc.
Leadership and Interpersonal Skills        
Unlocking the Secret to Powerful Communication
Understanding Communication Diversity™ and Refining Your Personal Style
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Course Level:

Previous training in effective communication and/or conflict resolution is helpful but not necessary.
Beginner to Advanced


About the Program
Communication is often seen as a nice-to-have in project management; however, the truth is that all too many difficulties we encounter on our projects can be traced back to problems in communication. This course will increase your understanding of how and why people communicate the way they do. It will also help you understand your communication blind spots and emotional triggers, equipping you with the tools to communicate more effectively with people you find most “difficult.”

This workshop is highly interactive, integrating experiential learning with theory, scenario-based role plays, and creative activities. Over the course of two days, you will: obtain hands-on experience with conflict resolution, explore and gain insight into communication diversity, develop your cross-cultural competency, and refine your personal communication style. By the end of the workshop, you will know how to communicate the right information to the right people at the right time, using the most effective channels.

In addition, you will enhance your ability to communicate more effectively up and down the ladder, and across and around the world. Learning about your own communication style and the styles of others - will help you tailor your message to any audience and maximize your ability to influence, facilitate and lead.

Who Should Attend

  • Individuals in all stages of their careers looking to discover and improve upon their communication skills
  • Managers who wish to communicate with their team members more effectively
  • Employees who wish to communicate with upper management more effectively
  • Anyone wishing to present him-/herself more effectively to any audience
Performance Focus
  • Discovering and improving upon your personal communication style
  • Learning about others’ communication styles and becoming adept at identifying proper communication channels and techniques

What You Will Learn
You’ll learn how to:

  • Identify your communication strengths and challenges
  • Discover what your psychological preferences are in terms of communication and why they exist
  • Recognize the communication preferences and styles of others
  • See why what you say can take a backseat to how you say it
  • Maintain the integrity of your message while tailoring it to various audiences
  • Listen incisively and communicate persuasively
  • Decide how and when to de-escalate emotionally and transform conflict into connection
  • Enhance your ability to manage difficult conversations to achieve a win/win outcome

Course Overview

Getting Started
  • Introductions
  • Course structure
  • Course goals and objectives
The Importance of Communication
  • EXERCISE: Large group Spectrogram
  • What are the goals of communication, and why do we lose sight of them?
  • Front and center: the role of communication in the workplace
  • Barriers to successful communication
  • Focusing on the target
Personality and Communication Styles
  • EXERCISE: Small group commonalities
  • How your personality impacts your communication preferences
  • Overview of popular personality assessments
  • Carl Jung’s contribution to the field of communication
  • The four Color Energies
  • Identifying your dominant Color Energy
Introduction to Communication Diversity
  • EXERCISE: Color group brainstorm and creative activity
  • Completing the picture – your three remaining Color Energies
  • Tips for communicating with your “opposite”
  • Tailoring your message to your audience
  • EXERCISE: Scenario-based role play
Establishing Effective Communication Channels
  • The importance of body language
  • How nonverbal elements impact verbal communication
  • Identifying your target
  • Developing your communications plan
  • EXERCISE: Circle sociometry
Conflict Resolution and “Crucial Conversations”
  • Identifying your target
  • The “silence to violence” spectrum of responses to conflict
  • How Color Energies impact our approaches to conflict management
  • Understanding your Emotional Barometer
  • Emotional Intelligence and why it matters
  • EXERCISE: Scenario-based role play
Applying What You Have Learned
  • Communication and teamwork
  • Communicating up and down the ladder
  • Communication across and around the
  • world
  • Developing your cross-cultural competence
  • Transforming conflict into collaboration
  • EXERCISE: Scenario-based role play
  • Next steps and personal goals
  • Deliberate practice and communication resources


  • What did we learn, and how can we implement this in our work environments?
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