International Institute for Learning, Inc.
Leadership and Interpersonal Skills        
Decision Making and Problem-Solving
Understanding and applying proven techniques
Print Download PDF  
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom / On-Demand Learning
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Course Level:

About the Program
The goal of this course is to build the decisiveness and problem-solving competency through knowledge and tools to enhance timely decision-making and problem-solving skills.

In this course, we help you define the difference between decision-making and problem-solving, and we challenge you to explore the interdependencies between them.  You will consider different perspectives in defining the components of a good decision, and you will be introduced to a three-step decision-making model to understand how it helps to improve effectiveness. Finally, you will be introduced to a problem-solving model and its supporting techniques, while applying them in a work-related context.  

Who Should Attend

  • Anyone interested in improving the effectiveness or their decisions and solutions

Performance Focus

  • Understanding the fundamentals of effective decision-making
  • Describing a proven problem-solving technique and supporting toolset
  • Exploring why people resist proposed solutions or why some decisions are ineffective

What You Will Learn
You’ll learn how to:

  • Reinforce the importance of making a sound decision in a timely manner
  • Understand the concept of separating facts from perceptions
  • Utilize a structured problem solving approach, as well as the related fundamental tools and perceptive questioning techniques

Course Overview
Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • Understand the leadership competencies associated with a results-driven approach
  • Describe decisiveness and define the characteristics of a decisive leader

Recognizing Indecision

  • Describe the impact of indecision
  • Define key drivers behind decision-making and a commitment
  • Recognize the major root causes for indecisiveness
  • Identify three possible next steps

Decision Making Model

  • Define appropriate decision making approaches, and distinguish which are best suited to different situations
  • Describe how to translate requirements into an action plan
  • Analyze the characteristics of acting on commitment

Problem Solving

  • Define the problem solving approaches
  • Define the problem
  • Analyze and calculate the problem’s impact
  • Define the balance between analyzing a problem and resolving a problem
  • Identify and prioritize potential root causes
  • Solve the problem and effectively transition the solution to the target audience


  • What did we learn, and how can we implement this in our work environments?
©2000-2019 International Institute for Learning, Inc.