International Institute for Learning, Inc.
Leadership and Interpersonal Skills        
Manager as Coach
Leverage Your Leadership with Coaching Skills
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Course Level:

About the Program
This learning solution delivers a practical tool kit for developing coaching skills that you can leverage as a leader with your team. The objective of this course is to provide a platform for developing and growing key coaching skills so that you can help your team members become more self-sufficient and focused. This, in turn, helps you to become even more productive as your time is freed up, allowing you to focus on the strategic, big-picture direction.

This is a deep-dive, experiential workshop format that elicits maximum interaction among participants while inviting and challenging everyone to see and act differently. You will explore key coaching concepts and skills with fellow participants within a safe but intensive environment where skills and habits can be developed, sharpened and improved, and/or initiated. The complete program includes:

  • 2-day highly interactive workshop activity and experiential learning
  • Peer and professional coaching activities initiated in class and continuing subsequently over the next four months

Learning will be supported through individual and small group problem-solving exercises designed to leverage the synergy of the team. All workshops will be conducted by a practicing, accredited professional coach/experienced workshop facilitator. The virtual group coaching sessions will provide an opportunity to revisit key coaching skills and  progress towards becoming more proficient in these skills.

Who Should Attend

  • Line managers and team leaders wishing to further develop leadership skills
  • Anyone in key collaborative positions working with others

Performance Focus

  • Developing coaching skills leading to behavior change and more productive working relationships with the team
  • Understanding the role of coaching in the workplace and the difference between professional coaching and leveraging coaching skills as a core competency
  • Practicing key coaching skills in a safe yet challenging space
  • Developing an individual coaching skills development plan to continuously improve relationship management activities

What You Will Learn
You’ll learn how to:

  • Distinguish coaching as a competency from mentoring
  • Understand the core coaching skills and how you as a manager can leverage them
  • Make use of deep listening as a core skill
  • Recognize the role of trust in coaching others
  • Make use of two key elements of Emotional Intelligence – self-awareness and empathy
  • Understand the role of values in shaping behavioral change
  • Ask powerful questions that get to the heart of what is going on
  • Use SWOT analysis as part of your coaching approach
  • Work with a formalized coaching process (GROW) for maximum benefit
  • Understand the business case for coaching

Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • What is coaching?
  • Coaching in context
  • The essence of coaching
  • Core coaching skills
  • Options for coaching
  • Business case for coaching

Qualities and Skills of a High-Performing Coach

  • Core competencies of an effective coach
  • Deep listening
  • Exploring trust
  • Emotional Intelligence in coaching
  • Values – at the heart of coaching

Asking Powerful Questions

  • What is a powerful question?
  • Becoming curious!
  • Using powerful questions

The Coaching Process

  • Different styles of coaching
  • Three coaching models – FLOW, PRACTICE, and GROW
  • Spotlight on the GROW model

Summary and Individual Coaching Skills Development Plan

  • Summary of core concepts
  • Individual coaching skills development plan


  • What did we learn, and how can we implement this in our work environments?

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