International Institute for Learning, Inc.
Leadership and Interpersonal Skills
Effective Communication Skills for Project Managers
Blending Processes, Tools and Interpersonal Skills
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom / On-Demand Learning
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Course Level:

Basic project management training or equivalent experience

  About the Program
Communication is the single most critical success factor in projects. It provides the foundation for defining and managing project objectives and scope, planning project performance, executing, controlling and closing projects. This workshop gives project stakeholders at every level the performance edge to make their projects successful.

Who Should Attend
Those who lead project teams or work with managers, peers, customers and/or vendors would benefit from this course. It is particularly designed for project managers and members of a Project Management Office (PMO).

Performance Focus
This course will use role play, case studybased exercises and interactive dialogue to ensure that we address both practical and situational applications of communication concepts, principles and techniques.

The goal of this course is to improve project performance and project management capability by learning effective communication skills. These include formal communication, such as documentation and reporting, and the interpersonal aspects that are critical to conflict resolution and healthy team and individual relationships.

What You Will Learn
You will learn how to:

  • Gather and distribute the right information to the right people, in the right media and at the right time to keep the project on track for successful completion
  • Address the varying communication needs of project stakeholders and manage communication in a time- and cost-effective way
  • Create a communication plan and obtain buy-in from the project team
  • Listen in a focused, centered and attentive fashion

Course Overview
Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • Communication: definition and process
  • Communication: challenges in the project environment
  • An Effective Project Communications (EPC) success model

Impact of Values on Effective Communication

  • Overview of values-based impacts on communication
  • Behavioral and thinking styles
  • Paradigms and attitudes
  • Responsiveness and Emotional Intelligence

Focus on Basic Communication Skills

  • Overview of basic communication skills
  • Basic oral – informal/conversations
  • Basic written – informal/e-mail Basic written – formal/professional deliverables
  • Basic written – formal/document management

Focus on Interpersonal Communication Skills

  • Overview of interpersonal communication skills
  • Nonverbal skills (body, face, voice)
  • Listening skills: focusing and filtering
  • Skills for building trust: initiating individual relationships
  • Skills for building trust: giving/receiving feedback

Focus on Team Communication Skills

  • Overview of interpersonal communication skills
  • Building trust with project teams
  • Conducting project business: general meeting skills
  • Conducting project business: specific project meeting tips
  • Meeting major challenges: interacting within the virtual environment
  • Meeting major challenges: respecting diversity

Impact of Infrastructure on Effective Communication

  • Overview of infrastructure-based impacts on communications
  • Using stakeholder analysis in communications management planning
  • Developing the project communications management plan
  • Conducting virtual meetings and effectively managing documents

Practicing Situational Project Communications

  • Overview of practice environment
  • Conducting communications exercises in various situations
  • Solution templates
  • Situation debriefs


  • What did we learn, and how can we implement this in our work environments?
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