International Institute for Learning, Inc.
Leadership and Interpersonal Skills        
Conflict Resolution for Project Managers
Strengthen Your Leadership and Communication Skills
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom / On-Demand Learning
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Course Level:
Basic project management training or equivalent experience

About the Program
The human factor is a major challenge in every project. If conflicts and negative behavior are affecting your team’s ability to work cooperatively toward its goal, then this workshop is a must for you!

Successful people must, as Stephen Covey suggests, “be proactive, think win-win, seek first to understand and then to be understood.” This workshop provides you with the day-to-day tools to become a highly successful person and leader.

The goal of this course is to provide participants with the skills to set the context for and diagnose specific conflict situations; then, to evaluate and implement “enlightened” (win/win) solutions.

Who Should Attend
This two-day workshop is designed for project and team leaders, executives, supervisors, managers, union leaders, program managers and anyone who wants to be more successful in working with others.

Performance Focus
Each participant practices building personal mastery in:

  • Achieving a personal conflict paradigm shift
  • Aligning conflict stakeholder’s expectations
  • Agreeing on specific path to conflict resolution
  • Identifying demands versus needs in the context of a common objective
  • Neutralizing potential resistance and surfacing assumptions
  • Addressing barriers and generating solutions
  • Agreeing upon a win/win solution
  • Developing a plan to implement the solution
  • Harnessing the value from the conflict and celebrating the results

What You Will Learn
You’ll learn how to:

  • Describe the three stages of an “enlightened” conflict resolution process
  • Explain how selected personal and interpersonal leadership theories and techniques support this process
  • Identify specific points, where project management techniques complement the “enlightened” process
  • Practice selected techniques to achieve declaration and definition outcomes
  • Develop and pursue a personal action plan for improving your ability to achieve disposition outcomes

Course Overview
Getting Started

  • Introductions
  • Course structure
  • Course goal and objectives

Foundation Concepts

  • Successful project team relationships
  • Conflict and project team performance
  • Traditional conflict resolution approaches
  • A more structured approach to conflict resolution – Theory of Constraints
  • Enlightened conflict resolution process

Declaration Stage

  • Declaration stage overview
  • Personal commitment
  • Common ground
  • Accepted process
  • Practicing declaration

Definition Stage

  • Definition stage overview
  • Conflict containment
  • Exposed barriers
  • Potential solutions
  • Practicing definition

Disposition Stage

  • Disposition stage overview
  • Solution synergy
  • Solution roadmap
  • Stakeholders’ enlightenment
  • Practicing disposition


  • What did we learn, and how can we implement this in our work environments?
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