International Institute for Learning, Inc.
Leadership and Interpersonal Skills        
Leading Cross-Cultural Virtual teams
Meet Project Objectives Through Effective Global Virtual Teaming
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
IIL Virtual Classroom
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Prerequisites: A good understanding of project management
Course Level: Intermediate/Advanced

About the Program
High-performing teams are crucial for success in this world of intense competition and high expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects.

Teams now work across geographical and organizational boundaries to deliver solutions and services to global users. In this environment, distances and differences, both geographical and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location. This course delivers practical concepts and techniques that participants can start using immediately on their global projects.

Who Should Attend

  • Program managers
  • Project managers
  • Team leaders
  • Anyone responsible for managing and working on cross-cultural global projects or tasks with teams that work predominantly in a virtual setting

Performance Focus

  • Learning how to manage distances and differences between team members on a project team
  • Gaining immediately applicable skills and techniques to help you on your projects

What You Will Learn
You’ll learn how to:

  • Recognize and address the range of issues and pressures that are unique to global, remote, and virtual team leadership
  • Effectively address the challenges of working across cultures, time zones, and countries
  • Make the most of virtual technologies in order to become a better leader in what will soon become the normal mode of management in the 21st century

Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • Basic definitions
  • Critical success factors for leading cross-cultural virtual teams
  • A road map to success for leading cross-cultural virtual teams

Leadership Excellence in any Project Environment

  • Overview of core leadership skills
  • Hub of trust
  • Conflict management as lubricant
  • Communication, power, empathy and transformation

Situational Leadership and Personal Diversity

  • Ways to improve sensitivity to personal diversity through deeper levels of listening
  • Address issues related to differences in communication styles
  • Managing the project interaction challenges inherent in different learning styles
  • Common sense methods for leveraging affiliation-based diversity clues in project interactions  

Situational Leadership and Cultural Diversity

  • Overview of cultural (heritage-based) diversity
  • Applying selected cultural learning to specific situations using cultural dimensions
  • Overcoming differences in cultural orientations
  • Identifying personal strengths and opportunities using a Cultural Orientation Framework

Situational Leadership and Virtual Diversity

  • Overview of virtual diversity
  • Six centrifugal forces of virtual diversity
  • Virtual time management – applying selected tools and techniques to improve your ability to manage time zone issues
  • Best practices for conducting virtual team meetings
  • Virtual processes and technology – using technology solutions to support effective virtual team work
  • Tools and techniques to improve virtual leadership and ways to improve your ability to lead virtual teams

The Cross-Cultural, Virtual Team-Friendly Environment

  • Defining the cross-cultural, virtual team-friendly environment
  • The major steps necessary to enable initial success in leading cross-cultural virtual teams
  • Creating an environment that respects diversity
  • Continuously improving the cross-cultural virtual team environment
  • Exercise: Action planning
  • What did we learn, and how can we implement this in our work environments?
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