International Institute for Learning, Inc.
Leadership and Interpersonal Skills
Stakeholder Relationship Skills For Project Managers
Improve Your Project Relationships
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Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom / On-Demand Learning
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
Course Level:
Basic project management training or equivalent experience
  About the Program
This two-day course is designed to provide project managers with the ability to:
  • Analyze the complexities of major stakeholder relationship categories
  • Apply the most appropriate interpersonal relationship skills to the different categories of relationships
  • Align the dynamic needs of the stakeholders with a project’s objective throughout the project life cycle

Who Should Attend
This program is designed for functional/line managers, program managers, project managers, and anyone who deals with various stakeholders on a regular basis.

What You Will Learn
You’ll learn how to:

  • Describe the characteristics of project relationships as they apply to specific types of stakeholders across the project life cycle
  • Apply a consistent method and approach to the identification of stakeholders
  • Use a relationship-based stakeholder assessment tool to analyze and identify ways to improve relationships in projects
  • Apply selected skills from four major families, defined in this course as “advocacy”, “leadership”, “rapport” and “harmony”, to improve project relationships

Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goal
  • Course objectives
  • Target audience
  • Participant expectations

Foundation Concepts

  • Stakeholders and project success
  • The nature of stakeholders
  • Traditional approach to managing stakeholders and beyond

Characterizing Project Stakeholder Relationships

  • Overview of stakeholder characterizations
  • Categories of stakeholder relationships
  • Stakeholder relationships across the Project Life Cycle (PLC)
  • Relationship-based stakeholder assessments
  • Stakeholder relationship skill families

Project Advocacy Skills

  • Overview of the Advocacy family of relationship skills
  • “Promoting” project value
  • “Cracking” business cultures
  • “Negotiating” for resources

Project Leadership Skills

  • Overview of Leadership family of relationship skills
  • “Influencing” the project team
  • “Facilitating” project team results
  • “Mentoring and coaching” the project team
  • Practicing Leadership skills

Project Rapport Skills

  • Overview of rapport family of relationship skills
  • “Communicating” for rapport with clients
  • “Enabling change” – the preparation stages
  • “Enabling change” – the action stages
  • Practicing rapport skills

Project Harmony Skills

  • Overview of harmony family of skills
  • Exploring the primary harmony skills
    • Networking
    • Creative problem-solving
    • Balancing
  • Underpinning all the Harmony skills with Emotional Intelligence (EI)
  • Integrating harmony skills into the project manager’s repertoire

Summary and Next Steps

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