In the dynamic realm of technological advancements, the integration of Artificial Intelligence (AI) not only shapes workplace dynamics but also significantly impacts the products and solutions we deliver to our customers. “Human-Centered Leadership in AI Integration: Enhancing Organizational and Customer Well-Being in a Technological Era” explores the imperative role of leadership in harmonizing AI advancements with a compassionate, human-centered approach. This presentation aims to shed light on effective strategies for not only maintaining and enhancing organizational well-being but also ensuring that our AI-driven solutions are crafted with our customers’ well-being in mind. The session will delve into how empathetic leadership can ensure AI integration supports a healthy, productive work environment and leads to the development of customer-centric AI solutions. Attendees will learn the importance of building a culture where technology serves human needs, aligning not just with internal goals but also enhancing customer experiences and relationships. The discussion will emphasize practical methods to foster an environment where technological innovation, employee well-being, and customer satisfaction coexist in synergy. It will highlight the significance of understanding the broader human impact of AI in business, from internal organizational culture to external customer interactions.