WHITE PAPER
PROJECT MANAGEMENT PROFESSIONAL (PMP)® CERTIFICATION RETURN
ON QUALITY (ROQ) - HOW TO MEASURE IT

By Dr. Willis H. Thomas, PMP, CPT

Willis Thomas

Looking at Project Management Professional (PMP)® certification from a quality perspective represents emerging knowledge in the area of Human Capital Investment (HCI). HCI recognizes that employees within the organization are not equal (i.e., key talent) and that the quality of an employee’s work performance can be improved by investing in them. Emerging perspectives on HCI consider both Return on Investment (ROI) and Return on Quality (ROQ).


Return on Quality (ROQ) is an important concept for organizations to embrace as they strive to assess the value of initiatives they invest in.


This white paper explores under, above and around the box concepts to measuring ROQ, while reviewing the benefits of utilizing mix method approaches for measurement and evaluation.


International Institute for Learning, Inc. (IIL) is a global leader in training, consulting, coaching and customized course development. Our commitment to improving organizational performance with Intelligence, Integrity and Innovation has made us a trusted learning partner to thousands of global companies – in more than 150 countries and for over 25 years.